Find answers to the most common questions about our products and services.
Delivery & Shipping
How long does delivery take?▼
We deliver across Pakistan. Most orders arrive within 2–5 working days depending on your city.
Do you deliver across Pakistan?▼
Yes, we deliver nationwide including Punjab, Sindh, KPK, Balochistan, Islamabad, Gilgit-Baltistan and AJK.
How much does shipping cost?▼
Shipping is currently free on all orders.
How do I track my order?▼
Once your order is confirmed, use your Order ID on our Order Tracking page to check real-time status — from confirmation through to delivery.
General
How do I contact support?▼
WhatsApp us on +923334800181 or email info@sandy.com.pk. We typically reply during business hours.
Where are you based?▼
Sandy is based in Lahore, Pakistan, and delivers nationwide.
Orders & Payment
How do I place an order?▼
Browse our products, add items to your cart, fill in your delivery details, choose your payment method (Cash on Delivery, JazzCash, Easypaisa or bank transfer), and click Place Order. You'll receive an Order ID instantly.
What payment methods do you accept?▼
We accept Cash on Delivery, JazzCash, Easypaisa and bank transfer. Account details for prepaid methods are shared after you place the order. You can upload a payment receipt at checkout.
How do I pay by JazzCash, Easypaisa or bank transfer?▼
Select the method at checkout, place your order, then wait for our WhatsApp message with account details. Transfer the exact amount, enter your payment reference, and optionally upload a screenshot of the receipt.
Is cash on delivery available?▼
Yes. Cash on delivery is available across Pakistan. Select COD at checkout and pay when your order arrives.
Can I cancel my order?▼
You can cancel your order before it has been dispatched. Please contact us via WhatsApp (+923334800181) with your Order ID as soon as possible. Once dispatched, cancellations are not possible but you may be eligible for a return.
Do you offer Cash on Delivery?▼
Yes. COD is available across Pakistan and is selected by default at checkout.
Products & Setup
Are your products authentic?▼
Yes. We source carefully and stand behind every item we sell. If something is not as described, contact us on WhatsApp and we will make it right.
Do you sell accessories and gadgets?▼
Yes. Sandy is a Pakistani general store. We are launching with accessories first and will add more categories over time.
Returns & Refunds
What is your refund policy?▼
Please see our Refund Policy page for full details. Faulty items are replaced or refunded. Unused items in original condition may be returned as described in the policy.
How do I return an item?▼
Contact us via WhatsApp (+923334800181) or email with your Order ID and reason for return. We'll guide you through the process.
What if I received a faulty item?▼
Please contact us immediately via WhatsApp (+923334800181) with photos of the fault. We'll arrange a replacement or refund.
Still Need Help?
Can't find the answer you're looking for? Our team is happy to help.